Fashion Jewellery and Accessories Return Policy

We are happy to refund or exchange unsuitable items within 14 days of purchase—subject to our exclusions below—provided goods are returned in a saleable condition, in their original packaging, and with a valid receipt.

• Earrings are non-refundable, but can be exchanged, or a credit note provided, to the value of the original purchase. Earrings must be unworn.
• Bespoke or customised jewellery (‘specials’), engraved jewellery and sales goods are all non-refundable and non-exchangeable.
• Fashion accessories with can be exchanged if it is still on its original packed and not opened.

Your statutory rights are not affected.

Please pack returned goods with care and send them by Royal Mail  or an equivalent postal service, which provides adequate insurance to cover the value of the item and requires a signature on receipt. It is imperative that you use the correct postal service when returning goods to us, as we cannot be held responsible for any items returned to us that are lost in transit.

Faulty or incorrect jewellery and Fashion accessories .

We hope your products  reaches you in perfect condition, however if the items are damaged in transit, or are faulty please contact us immediately so we can advise you what to do. Please retain the original packaging as you may be asked to return this with the product  to us. Before returning your items please contact  us via our contact page  with the following information.

• Your order number
• A photograph of the jewellery which is damaged
• A photograph of the damaged packaging if this is the case

On receiving the parcel we will carefully examine the returned goods. If the goods are faulty or an incorrect item has been supplied or they have been damaged in transit, we will replace the item or refund the cost, including postage, provided you have notified us within 30 days from date of purchase. For hygiene reasons we can only replace earrings that have not been worn and this is at the discretion of the management.

We do not accept returns of any jewellery which has been altered in any way after the date of purchase. Nor do we accept responsibility for damage or injury caused by our goods if they have been altered in any way after the date of purchase or worn incorrectly.